RETURNS & Cancellation

Please note that this policy is valid for orders placed within India only. 

• What is Shopping Bazar's 15 days return policy? How does it work?
  The 15 days’ return and exchange policy allows you a time frame to return or exchange items bought on Shopping Bazar within a span of 15 days from the date of the receipt of the item. For a successful credit of the refund, we expect you to preserve the product in its original condition with tags intact. You can opt for any of the steps below for easy returns:
  
  You can easily ship the product to us.Once we receive the product, it goes through a quality check and after its successful completion; we credit the amount to you through your preferred refund mode. In case the product doesn’t pass the quality check, it will be shipped back to you. Also, the processing of exchanges is subject to the availability of the stock and your address being serviceable for an exchange. Please note that an exchange can be processed only with a different size of the same product.
  
  This policy has certain RULES and EXCEPTIONS, which are listed below:
  1. All the items purchased must be unused with their tags and packaging in the original condition.
  2. A return request is acceptable only if the product is bought from Shopping Bazar desktop/mobile site or app. Products purchased from our online and offline distributors will be declined for return by us. Kindly use the same channel for exchange, refund and returns.
  3. Any shipping or COD charges incurred by you will not be refunded.
  4. The exchange policy allows swapping of sizes only. The exchange requests are processed only if your address falls under a serviceable area for our Logistics team.
  5. If you opt for the self-shipping method, kindly pack the product securely to avoid loss or damage in transit. We recommend you use a reliable courier service and mail us the tracking ID once you have dispatched the return to us. 
  6. Please note that it may take up to 24 hours to update your order status in your Shopping Bazar account.
  7. Please remember to check all the item details carefully. Our courier partners will accept only the items mentioned at the time of raising the Return request. In case there is a mismatch in details of the items mentioned during raising the Return Request and the items being returned, we will conduct an internal investigation and get back to you.
  8. We will not process a return/refund if you fail to abide by the standard procedures defined by us. For example, shipping of any product without informing us is not our liability.
  9. Return and Exchange requests related to one order number must be done in one go to avoid complications.


• How do I return products purchased from Shopping Bazar?
  You can return any product within a time limit of 15 days by following the steps below:
  
  1. Place a Return request under ‘My Orders’ section of App/Website/M-site. Follow the simple steps after pressing the ‘Return’ button. You will be given a Return ID at the end of the process, which you can save for future reference. You can self-ship the order to us, or keep the product ready for reverse pickup, depending on the mode of your selection.
  2. Reverse pickup is offered in selected locations depending upon courier serviceability.
  3. You can opt for self-ship option if reverse pickup is not available at your location
  
  If you opt for Pick-up: Please remember to keep the package ready with all the brand tags intact and the product in the original condition. This helps us save time and serve you better. Once we receive the product, it will go through a quality check, necessary for issuing your refund amount in your preferred source.
  If you opt for Self-ship: If your area pin code is not eligible for reverse pickup, then you have to self-ship the product to us. Please make sure that the product is unused, unwashed with all the tags intact. We recommend you pack the product securely to avoid damage or loss during transit. Also, do remember to mention the Order No and Return ID on the packet.
  
  A confirmation email will be sent to you as soon as we receive the shipment at our warehouse.
  
  Once we receive the product at our warehouse and it passes the necessary quality checks, we will ship the requested exchange to you. Please not that if the requested size is not available at our warehouse we will contact you to choose from opting for store credit or refund, depending upon your preference
  
  If the product doesn’t fit you after the first exchange, please note that we will not provide any further exchange. In such cases, you may self-ship the product back to us, and we will process refund for the same. The refund will be excluding COD charges and shipping charge.
  
  It may take 15 - 18 business days for the exchange to process from the date of placing the exchange request


• How long will it take for me to receive the refund of my returned product?
  
  1. It may take 15 - 18 business days for the whole return request to process.
  2. The product is picked within 4 - 7 days from the date of placing a request.
  3. Another 6 - 8 business days for the product to reach our warehouse
  4. Once the package reaches our warehouse and passes all the necessary quality checks, we will issue a refund to you. A refund confirmation e-mail will be sent to you once the refund is processed. Please note that it may take 3-4 business days for the amount to reflect into your account.
     
     
• Why has my return request been declined?
  Return requests may be declined if the products returned do not pass the necessary quality check. It may have happened if the item is damaged, used and doesn’t have original tags with it. You can contact our customer care for more detailed info.


• Why did the pick-up of my product fail?
  After three failed attempts for pickup, the pickup request is marked as failed. In this case, you can request a new return request provided the item is still under the permitted 15 days time limit. For more details, please contact our customer care at - support@shoppingbazar.in